La Satisfacción Profesional del Estudiante Universitario de Movilidad Académica Internacional en el Estado de Guanajuato, México
Resumen
El propósito de la investigación es analizar el grado de relación e influencia de la inteligencia emocional, la inteligencia cultural y el compromiso académico con la satisfacción profesional de estudiantes universitarios de movilidad académica internacional del Estado de Guanajuato, México. El diseño metodológico fue cuantitativo, explicativo, observacional, correlacional y transversal. Se empleó una muestra de 212 estudiantes de 22 universidades públicas y privadas del estado de Guanajuato, México. Para la comprobación de hipótesis, se desarrolló un modelo de ecuación estructural (SEM) bajo el software estadístico Amos v. 21 y el SPSS v.21 para el análisis de la información. En cuanto a los índices de bondad y ajuste del SEM (χ2=239.27, gl=99; CFI=0.909 y TLI=0.890; RMSEA=.08) fueron absolutamente aceptables. De acuerdo con los resultados obtenidos a través del SEM, se demuestra que la inteligencia cultural influye positiva y significativamente sobre la inteligencia emocional (β1=0.55; p<0.001) y el compromiso académico (β2=0.54; p<0.001). Asimismo, la inteligencia emocional (β3=0.49; p<0.001) ejerce una influencia positiva y significativa sobre la satisfacción profesional. De la misma manera, el compromiso académico (β4=0.41; p<0.001) influye positiva y significativa sobre la satisfacción profesional de los estudiantes de grado del estado de Guanajuato. Los hallazgos son relevantes y de gran valor ya que actualmente no hay suficientes investigaciones que estén enfocadas en las variables analizadas dentro del contexto mexicano. En especial para tomar acciones dentro de las universidades para mejorar la movilidad estudiantil.
Palabras clave
Texto completo:
PDFReferencias
Ahmed, Z., Asim, M., & Pellitteri, J. (2019). Emotional intelligence predicts academic achievement in Pakistani management students. The International Journal of Management Education, 17(2), 286-293. doi:10.1016/j.ijme.2019.04.003.
Ahn, M., & Ettner. (2013). Cultural intelligence (CQ) in MBA curricula. Multicultural Education & Technology Journal, 7(1), 4-16. doi: 10.1108/17504971311312591.
Alam, A., & Ahmad, M. (2018). The role of teachers’ emotional intelligence in enhancing student achievement. Journal of Asia Business Studies, 12(1), 31-43. doi: 10.1108/JABS-08-2015-0134.
Ang, S., & Van Dyne, L. (2008). Handbook of Cultural Intelligence: Theory. Measurement and Application. Routledge.
Ang, S., & Van Dyne, L. (2015). Handbook of cultural intelligence. Routledge.
Ang, S., Van Dyne, L., Koh, C., Ng, K., Templer, K., Tay, C., & Chandrasekar, N. (2007). Cultural intelligence: Its measurement and effects on cultural judgment and decision making, cultural adaptation and task performance. Management and Organization Review, 3(3), 335-371. doi: 0.1111/j.1740-8784.2007.00082.x.
Ang, S., Van-Dyne, L., & Koh, C. (2006). Personality correlates of the four factor model of cultural intelligence. . Group and Organizational Management, 31(1), 100-123. doi: 0.1177/1059601105275267.
Ang, S., Van-Dyne, L., Koh, C., & Ng, K. (2004). The measurement of cultural intelligence. New Orleans, LA.
Anthun, K., & Innstrand, S. (2016). The predictive value of job demands and resources on the meaning of work and organizational commitment across different age groups in the higher education sector. Journal of Higher Education Policy & Management, 38(1), 53-67. doi: 10.1080/1360080X.2015.1126890.
Barakat, L., Lorenz, M., Ramsey, & Cretoiu, S. (2015). Global managers: An analysis of the impact of cultural intelligence on job satisfaction and performance. International Journal of Emerging Markets, 10(4), 781-80. doi: 10.1108/ IJoEM-01-2014-0011.
Bar-On, R. (1997). Bar-On Emotional Quotient Inventory: Technical manual. Toronto: Multi-Health Systems.
Bollen, K., & Stine, R. (1992). Bootstrapping Goodness-of-Fit Measures in Structural Equation Models. . Sociological Methods & Research, 21, 205-229. doi: 10.1177/0049124192021002004.
Bonett, D., & Wright, T. (2000). Simple size requirements for estimating Pearson, Kendall and Sperman correlations . Psichometrika, 65(1), 23-28. doi: 10.1007/BF02294183.
Caputo, A., Ayoko, O., Amoo, N., & Menke, C. (2019). The relationship between cultural values, cultural intelligence and negotiation styles. Journal of Business Research, 99. 23-36. Doi: 10.1016/j.jbusres.2019.02.011.
Cazan, A., & Năstasă, L. (2015). Emotional Intelligence, Satisfaction with Life and Burnout among University Students. Procedia - Social and Behavioral Sciences , 180(5), 1574-1578. doi: 10.1016/j.sbspro.2015.02.309 .
Chen, Y. (2017). The relationships between brand association, trust, commitment, and satisfaction of higher education institutions . International Journal of Educational Management, 31(7), 973-985. doi: 10.1108/IJEM-10-2016-0212.
Coffman, D., & Gilligan, T. (2002). Social support, stress, and self-efficacy: Effects on students’ satisfaction. Journal of College Student Retention: Research, Theory &Practice, 4(1), 53-66. doi: 10.2190/BV7X-F87X-2MXL-2B3L.
Cohen, A., & Baruth, O. (2017). Personality, learning, and satisfaction in fully online academic courses. Computers in Human Behavior, 72, 1-12. doi: 10.1016/j.chb.2017.02.030 .
Cronbach, L. (1951). Coefficient alpha and internal structure of test. Psychometrica, 16, 297-335. doi: 10.1007/BF02310555.
Cronbach, L. (1984). Essentials of psychological testing (1a-5a edición). New York: Harper.
Darvishmotevali, M., Altinay, L., & De Vita, G. (2018). Emotional intelligence and creative performance: Looking through the lens of environmental uncertainty and cultural intelligence. International Journal of Hospitality Management, 73, 44-54. doi: 10.1016/j.ijhm.2018.01.014.
Daura, F., & Durand, J. (2018). ¿Cuán Involucrado Estoy? Un Estudio Exploratorio Sobre El Compromiso Académico Y La Orientación Temporal En Estudiantes Argentinos . Revista Panamericana de Pedagogía, 26, 73-96.
Davison, A., & Hinkley, D. (1997). Bootstrap Methods and Their Application. Cambridge University Press: Cambridge.
Davison, A., & Hinkley, D. (1997). Bootstrap Methods and Their Application. Cambridge University Press: Cambridge.
Dimitrijević, A., Marjanovića, Z., & Dimitrijević, A. (2018). Whichever intelligence makes you happy: The role of academic, emotional, and practical abilities in predicting psychological well-being. Personality and Individual Differences, 132(1), 6-13. doi: 10.1016/j.paid.2018.05.010 .
Duffy, R., Douglass, R., & Autin, K. (2015). Career adaptability and academic satisfaction: Examining work volition and self efficacy as mediators. Journal of Vocational Behavior, 90. Pp. 46-54. doi: 10.1016/j.jvb.2015.07.007.
Earley, P., & Ang, S. (2003). Cultural intelligence: Individual interactions across cultures. Stanford University Press.
Efron, B., & Tibshirani, R. (1993). An Introduction to the Bootstrap. New York: Chapman Hall.
Ellis, R., & Ryan, J. (2005). Emotional intelligence and positive psychology: therapist tools for Entrepreneurial training/coaching clients to move beyond emotional relief. Annals of the American Psychotherapy Association, 8(3), 42-43.
Folgueiras, P., Luna, E., & Puig, G. (2013). Aprendizaje y servicio: estudio del grado de satisfacción de estudiantes universitarios. Revista de Educación, 362, 159-185. doi: 10.4438/1988-592X-RE-2011-362-157.
Frye, C., Bennett, R., & Caldwell, S. (2006). Team Emotional Intelligence and Team Interpersonal Process Effectiveness. American Journal of Business, 21(1), 49-58. Doi: 10.1108/19355181200600005.
Galaz, F. (1998). Sobre la clasificación de las instituciones mexicanas de educación superior. Revista de la Educación Superior, 106(27), 1-21.
GEG. (2018). Plan Estatal de Desarrollo Guanajuato 2040. Construyendo el futuro. Guanajuato, Gto: 1ra Ed. Gobierno del Estado.
Gonçalves, G., Cátia Sousa, M., Orgambídez-Ramos, J., & Scott, P. (2016). Cultural intelligence and conflict management styles. International Journal of Organizational Analysis, 24(4), 725-742. doi: 0.1108/IJOA-10-2015-0923.
Greenhaus, J., Parasuraman, S., & Wormley, W. (1990). Effects of race on organization experiences, job performance evaluation, and career aoutcomes. Academy of Management Journal, 33(1), 64-86. doi: 10.2307/256352.
Hair, J., Hult , G., Ringle, C., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling. (PLS-SEM). 2nd Ed. Sage: Thousand Oaks.
Hair, J., Hult, G., Ringle, C., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). 2nd Ed. Sage: Thousand Oaks.
Harrison, D., Newman, D., & Roth, P. (2006). How important are job attitudes? Meta-analytic comparisons of integrative behavioral outcomes and time sequences. Academy of Management Journal, 49(2), 305-325. doi: 10.5465/amj.2006.20786077.
Harrison, N. (2012). Investigating the impact of personality and early life experiences on intercultural interaction in internationalised universities. International Journal of Intercultural Relations, 36(2), 224-237. doi: 10.1016/j.ijintrel.2011.03.007.
IMCO. (2018). Índices de Competitividad Estatal y Urbana:¿Ahora con quien me enojo?. Herramientas de exigencia ciudadana. CDMX: IMCO.
Jamshed, S., & Majeed, N. (2019). Relationship between team culture and team performance through lens of knowledge sharing and team emotional intelligence. Journal of Knowledge Management, 23(1), 90-109. doi: 10.1108/JKM-04-2018-0265.
Jordan, P., & Troth, A. (2011). Emotional intelligence and leader member exchange . Leadership & Organization Development Journal, 32(3), 260-280. doi: 10.1108/01437731111123915.
Jöreskog, K., & Sörbom, D. (1981). LISREL: Analysis of linear structural relationships by maximum likelihood and least squares methods. Chicago, IL:: National Educational Resources.
Judge, T., & Hurst, C. (2008). How the rich (and happy) get richer (and happier): Relationship of core self-evaluations to tra- jectories in attaining work success. . The Journal of Applied Psychology, 93(4), 849-863. doi: 10.1037/0021-9010.93.4.849.
Kashania, F., Azimi, A., & Vaziri, S. (2012). Relationship between Emotional Intelligence and Educational Achievement. Procedia - Social and Behavioral Sciences, 69, 1270-1275. Doi: 10.1016/j.sbspro.2012.12.061 .
Kumar, P., & Dileep, P. (2006). Academic life satisfaction scale (ALSS) and its effectiveness in predicting academic success (ERIC Document Reproduction Service No. ED491869). ERIC database, pp. 1-15.
Lent, R., Singley, D., Sheu, H., Schmidt, J., & Schmidt, L. (2007). Relation of social cognitive factors to academic satisfaction in engineering student. Journalof Career Assessment, 15, 87-97. doi: 10.1177/1069072706294518.
Lent, R., Taveira, M., Sheu, H., & Singley, D. (2009). Social cognitive predictors of academic adjustment and life satisfaction in Portuguese college students: A longitudinal analysis. Journal of Vocational Behavior, 74(2), 190-198. doi: 10.1016/j.jvb.2008.12.006.
Li, M., Mobley, W., & Kelly, A. (2016). Linking personality to cultural intelligence: An interactive effect of openness and agreeableness. Personality and Individual Differences, 89, 105-110. doi: 10.1016/j.paid.2015.09.050.
López-Lemus, J., & De la Garza, M. (2018). Technology and organizational learning influential factors on professional satisfaction in undergraduate residents. Revista Actualidades Investigativas en Educación, 18(2), 1-23. doi: 10.15517/aie.v18i2.33167.
López-Lemus, J., & Zavala, M. (2019). Validación del inventario de habilidaddes políticas de Ferris mediante análisis factorial de segundo orden. En Vargas, D., Aspectos metodológicos para la investigación social: Modelos de ecuaciones estructurales (pp. 153-175). Ciudad de México: UNAM.
López-Zafra, E., Pulido, M., & Barrientos, P. (2014). EQI-VERSIÓN CORTA (EQI-C) Adaptación y validación al español del EQ-i en universitarios . Boletín de Psicología, 21-36.
Maamari, B., & Majdalani, J. (2019). The effect of highly emotionally intelligent teachers on their students’ satisfaction. International Journal of Educational Management, 33(1). 179-193. doi: 10.1108/IJEM-11-2017-0338.
MacNab, B., & Worthley, R. (2010). Individual characteristics as predictors of cultural intelligence development: The relevance of self-efficacy. International Journal of Intercultural Relations, 36, 62-71. doi: 10.1016/j.ijintrel.2010.12.001 .
Mayer, J., & Salovey, P. (1993). The intelligence of emotional intelligence. Intelligence, 17(4), 433-442. doi: 10.1016/0160-2896(93)90010-3.
Mayer, J., & Salovey, P. (1997). What is emotional intelligence? En Salovey, P., & Sluyter, D., Emotional Development and Emotional Intelligence: Educational Implications (pp. 3-31). Basic Books, New York, NY.
Messick, S. (1980). Test validity and ethics of assessment. American Psychologist, 35, 1012-1027. doi: 10.1037//0003-066X.35.11.1012.
Moon, T. (2010). Emotional intelligence correlates of the four‐factor model of cultural intelligence. Journal of Managerial Psychology, 25(8), 876-898. doi: 10.1108/02683941011089134.
Mowday, R., Steers, R., & Porter, L. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14(2), 224-247. doi: 10.1016/0001-8791(79)90072-1.
Moyano, M., Tabernero, C., Melero, R., & Trujillo, H. (2015). Spanish version of the cultural intelligence scale (CQS)/Versión española de la escala de inteligencia cultural (EIC). Revista de Psicología Social, 30(1), 182-216. doi: 10.1080/02134748.2014.991520.
Nguyen, A., & Blanca, J. (2018). Short term, big impact? Changes in self-efficacy and cultural intelligence, and the adjustment of multicultural and monocultural students abroad Author links open overlay panel. Journal of Intercultural Relations, 66, 119-129. doi: 10.1016/j.ijintrel.2018.08.001.
Nordin, N. (2011). The Influence Of Emotional Intelligence, Leadership Behaviour And Organizational Commitment On Organizational Readiness For Change In Higher Learning Institution. Procedia - Social and Behavioral Sciences, 29, 129-138. doi: 10.1016/j.sbspro.2011.11.217.
Nozaki, Y. (2018). Cross-cultural comparison of the association between trait emotional intelligence and emotion regulation in European-American and Japanese populations. Personality and Individual Differences, 130, 150-155. doi:10.1016/j.paid.2018.04.013.
Nunes, I., Felix, B., & Prates, L. (2017). Cultural intelligence, cross-cultural adaptation and expatriate performance: a study with expatriates living in Brazil. Revista de Administração, 52(3), 219-232.
Ortega, J., & Casillas, M. (2014). Repensar la clasificación de las Instituciones de Educación Superior en México, una propuesta CPU-e. Revista de Investigación Educativa, 19, 213-25.
Othman, N., & Muda, T. (2018). Emotional intelligence towards entrepreneurial career choice behaviours. Education + Training, 60(9), 953-970. doi: 10.1108/ET-07-2017-0098.
Pearson, E. (1929). Some notes on sampling tests with two variables. Biometrika, 21, 337-360. doi: 10.2307/2332565.
Pearson, E. (1931). The test of significance for the correlation coefficient. Journal of the American Statistical Association, 26. 128-134. doi: /10.1080/01621459.1931.10503208.
Peng, A., Van Dyne, L., & Oh, K. (2015). The influence of motivational cultural intelligence on cultural effectiveness based on study abroad: The moderating role of participant’s cultural identity. Journal of Management Education, 39(5), 572-596. Doi: 10.1177/1052562914555717.
Pervaiz, S., Ali, A., & Asif, M. (2019). Emotional intelligence, emotional labor strategies and satisfaction of secondary teachers in Pakistan. International Journal of Educational Management, 33(4), 721-733. doi: 10.1108/IJEM-12-2017-0350.
Pineda-Báez, C., Bermúdez-Aponte, J., Rubiano-Bello, A., Pava-García, N., Suárez-García, R., & Cruz-Becerra, F. (2014). Compromiso estudiantil y desempeño académico en el contexto universitario colombiano. RELIEVE, 20(2), 1-20. DOI: 10.7203/relieve.20.2.4238.
POGEG. (2018). Periódico Oficial del Gobierno del Estado de Guanajuato: Reglas de Operación del Programa de Movilidad Académica del Estado de Guanajuato para el ejercicio Fiscal 2019. Guanajuato, Gto.: Gobierno del Estado de Guanajuato.
Porter, L., Steers, R., Mowday, R., & Boulian, P. (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. The Journal of Applied Psychology, 59(5), 603-609. Doi:10.1037/h0037335.
Presbitero, A., & Attar, H. (2018). Intercultural communication effectiveness, cultural intelligence and knowledge sharing: Extending anxiety-uncertainty management theory. International Journal of Intercultural Relations, 67, 35-43. Doi: 10.1016/j.ijintrel.2018.08.004.
Ramsey, J., & Lorenz, M. (2016). Exploring the Impact of Cross- Cultural Management Education on Cultural Intelligence, Student Satisfaction, and Commitment. Academy of Management Learning & Education, 15(1), 79-99. http://dx.doi.org/10.5465/amle.2014.0124 .
Rigdon, E. (1996). CFI versus RMSEA: A comparison of two fit indexes for structural equation modeling. Structural Equation Modeling: A Multidisciplinary Journal, 3(4), 369-379. doi: 10.1080/10705519609540052.
Rodrigues, A., Jorge, F. P., & António, P. (2019). The contribution of emotional intelligence and spirituality in understanding creativity and entrepreneurial intention of higher education students. Education + Training, 61(7/8), 870-894. doi: 10.1108/ET-01-2018-0026.
SDSyH. (4 de 09 de 2019). Secretaría de Desarrollo Social y Humano del Estado de Guanajuato. Obtenido de Programa Movilidad Académica del Estado de Guanajuato: https://portalsocial.guanajuato.gob.mx/programa-social/programa-movilidad-academica-del-estado-de-guanajuato
Sharma. (2015). Organizational commitment among faculty members in India: a study of public and private technical schools. Global Business & Organizational Excellence, 34(5), 30-38. doi: 10.1002/joe.21624.
Sharma, R. (2019). Cultural Intelligence and Institutional Success: The Mediating Role of Relationship Quality. Journal of International Management, 25(3). 100665. doi: 0.1016/j.intman.2019.01.002.
Sheard, M., & Golby, J. (2007). Hardiness and undergraduate academic study: The moderating role of commitment. Personality and Individual Differences, 43(3), 579-588.
Sternberg, R. (2000). Handbook of intelligence. Cambridge University Press.
Thomas, D., Elron, E., Stahl, G., Ekelund, B., Ravlin, E., Cerdin, J., & Maznevski, M. (2008). Cultural intelligence: Domain and assessment. International Journal of Cross Cultural Management, 8(2), 123-143. Doi: 10.1177/1470595808091787.
Trivellas, P., & Santouridis, I. (2016). Job satisfaction as a mediator of the relationship between service quality and organizational commitment in higher education: an empirical study of faculty and administration staff. Total Quality Management & Business Excellence, 27(2), 169-183. doi: 10.1080/14783363.2014.969595.
Ugarriza, N. (2001). La evaluación de la inteligencia emocional a través del inventario de BarOn (I-CE) en una muestra de Lima Metropolitana. Persona, 4, 129-160. .
Vărăşteanu, C., & Iftime, A. (2013). The Role of the Self-esteem, Emotional Intelligence, Performance Triad in Obtaining School Satisfaction. Procedia - Social and Behavioral Sciences, 93, 1830-1834. doi: 10.1016/j.sbspro.2013.10.125.
Ward, C., Fischer, R., Zaid, F., & Hall, L. (2009). The convergent, discriminant, and incremental validity of scores on a self-report measure of cultural intelligence. Educational and Psychological Measurement, 69(1), 85-105. doi: 10.1177/0013164408322001.
Wilkins, K., Santilli, S., Ferrari, L., Nota, L., Tracey, T., & Soresi, S. (2014). The relationship among positive emotional dispositions, career adaptability, and satisfaction in Italian high school students. Journal of Vocational Behavior, 85(3), 329-338. doi: 10.1016/j.jvb.2014.08.004.
Wilkins-Yel, K., Roach, C., Tracey, T., & Yel, N. (2018). The effects of career adaptability on intended academic persistence: The mediating role of academic satisfaction. Journal of Vocational Behavior, 108, 67-77. Doi: 10.1016/j.jvb.2018.06.006.
Yin, H., Huang, S., & Chen, G. (2019). The relationships between teachers’ emotional labor and their burnout and satisfaction: A meta-analytic review. Educational Research Review, 28. 100283. doi: 10.1016/j.edurev.2019.100283.
Young, R., Valach, L., & Collin, A. (2002). A contextual explanation of career. En D. Brown, & Associates (Eds), Career Choices and Development (pp. 206-25). San Francisco, CA: 4th ed., Jossey-Bass.
DOI: https://doi.org/10.14516/fde.788
Enlaces refback
- No hay ningún enlace refback.
Este obra está bajo una licencia de Creative Commons Reconocimiento-NoComercial 3.0 España.